Privacy Policy
Last Updated: February 25, 2025
This Privacy Policy describes the policies and procedures of True Faith Policy LLC ("we," "us," or "our") on the collection, use, and disclosure of your information when you use our Service. It informs you about your privacy rights and explains how the law protects you.
We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with capitalized initials have specific meanings as defined below. These definitions apply regardless of whether they appear in singular or plural.
Definitions
- Company: Refers to True Faith Policy LLC, located in the United States (also referred to as "we," "us," or "our").
- Account: A unique account created for you to access our Service or parts of our Service.
- Cookies: Small files placed on your device that store information about your browsing activity.
- Country: Refers to the United States.
- Device: Any device capable of accessing the Service, such as a computer, phone, or tablet.
- Personal Data: Information that identifies or can identify an individual.
- Service: Refers to True Faith Policy LLC's website (truefaithpolicy.com), services, and related communications.
- Service Provider: Third parties engaged by the Company to facilitate the Service or help analyze how the Service is used.
- Usage Data: Automatically collected data generated by use of the Service.
- You: Refers to the individual using the Service.
Information We Collect
Personal Data
When you use our Service or submit our quiz form, we may collect the following information:
- First and last name
- Email address
- Phone number
- Age and demographic information relevant to insurance eligibility
- Responses to quiz questions about financial goals and retirement planning
Usage Data
Usage Data is collected automatically and may include:
- Your device's IP address, browser type and version
- The pages you visit and the time and date of your visit
- Diagnostic data from your mobile device, such as device type, operating system, and browser version
Tracking Technologies and Cookies
We use Cookies and similar technologies (including the Meta Pixel) to track user activity and improve the Service.
- Session Cookies: Deleted after you close your browser.
- Persistent Cookies: Stored until manually deleted or they expire.
You can adjust your browser settings to refuse Cookies, but doing so may limit your ability to use certain parts of the Service.
How We Use Your Information
We use your data for the following purposes:
- To provide and maintain the Service
- To contact you via phone, email, or SMS regarding your inquiry and insurance options
- To schedule and confirm appointments with our team
- To send appointment reminders and follow-up communications
- To fulfill contracts or agreements with you
- To analyze and improve the performance of our Service
- To comply with legal obligations or enforce our policies
SMS / Text Message Communications
By providing your phone number and consenting on our form, you agree to receive SMS messages from True Faith Policy LLC. These messages may include:
- Appointment confirmations and reminders
- Follow-up messages related to your insurance inquiry
- Relevant information about IUL and retirement planning options
Message frequency may vary. Message and data rates may apply.
To stop receiving SMS messages at any time, reply
STOP to any message. To get help, reply
HELP or contact us at
[email protected]. After opting out, you will no longer receive messages unless you opt back in.
We do not share your mobile phone number or SMS opt-in information with third parties for their marketing purposes.
Sharing Your Personal Data
We may share your information under the following conditions:
- With Service Providers: To perform specific functions such as CRM management, appointment scheduling, or analytics.
- Business Transfers: In the event of a sale, merger, or acquisition of our business.
- Legal Requirements: When required by law or government authorities.
- With Your Consent: For other purposes, as authorized by you.
We do not sell your personal information. We do not share your mobile information with third parties for marketing purposes.
Cookie & Tracking Practices
We use cookies and third-party tracking tools, including the Meta Pixel, to measure the effectiveness of our advertising and improve our Service. These tools may collect information about your browsing behavior on our site. You can opt out of Meta's tracking via your Facebook ad settings at facebook.com/ads/preferences.
Data Security and Handling
We take the security of your personal data seriously and use commercially reasonable measures to protect it. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Retention of Personal Data
We retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations.
Your Privacy Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of SMS communications at any time by replying STOP
To exercise any of these rights, please contact us:
Mobile Information Sharing Statement
We do not share your mobile phone number or SMS consent information with third parties or affiliates for marketing or promotional purposes. Your information is used solely to communicate with you about your inquiry and appointments with True Faith Policy LLC.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from anyone under 18.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy from time to time.